1. Is banners2go for me? What do you offer?

Banners2go combines eye catching, professional designs with competitive pricing to offer our customers the very best level of service. We believe customer satisfaction comes first, every customer has their own control panel giving them access to ticket support around the clock, free banner templates, loyalty point savings and much more! Our team of banner designers have years of design experience and are waiting to take your orders right now!

2. How much does it cost to design a banner?

The prices vary on the type of banner and its size. All our banners are under $17.95, we can also create custom sizes on request. For more information regarding our prices please click here

3. How long will it take for my banner to be completed?

After you submit your order to us we will design your banner(s) within 3-5 working days unless you have requested a 48-hour turnaround.

4. Can I ask for modifications to my banner, if so how many?

Because customer satisfaction is our main priority we offer five revisions to ensure your satisfaction.

5. Does banners2go offer refunds?

We do not offer refunds on banner orders once you have made a purchase. However in the rare occasion that we fail to provide you with your banners within 48 hours, we will refund the $10 charge, provided you have requested that service.

Payment and delivery

1. What formats do your banners come in?

The banners are provided in .gif format, ensuring the very best animation quality combined with the lowest possible file size. PSD source files are also supplied with every banner.

2. How will my banners be delivered?

Your banners will be delivered by email to the address you provided when you ordered. The banners will be zipped up for your convenience.

3. Are there extra charges for 48-hour delivery?

Yes, unlike the majority of banner designer firms we charge a standard flat rate fee of $10 to have your banner(s) created within a 48-hour timeframe. We insist on this additional charge to improve the speed of our service and the satisfaction of our customers.

4. What payment methods do you accept?

We accept a variety of payment methods, including paypal, cheque and all major credit cards. We do not ask for any upfront payment.

Membership

1. What are the benefits of becoming a member? Is it free?

There are several benefits to becoming a member of banners2go, we offer ticket support around the clock, free downloads and help files, special member discounts and loyalty points. Membership to banners2go is completely free.

2. How do I change my email address and password?

In order to change your account details such as email and password, login to your user cp and click the link “edit profile” change the required fields and click the button at the bottom to update your information.

3. Will my membership be activated instantly?

Yes, when you signup with banners2go an email will be dispatched containing your account details and you will be able to login instantly.

Loyalty points

1. What are loyalty points and how do I use them?

Loyalty points are only available for members. When you purchase banners you are credited a set amount of points to your account based on what you have spent or the amount you have bought. These points can then be used for large discounts in future orders, anything upto 50%. In order to use your loyalty points, simply check the box that says, “use loyalty points” when submitting an order.

2. What is the current points to discount ratio?

Currently 10 loyalty points is equal to a 1% discount on any order. So in order to get the maximum discount of 50% you would need 500 loyalty points. Next month you will be able to swap points for free banners and banner sets as well as percentage discounts, so get saving now!

3. How many points is each banner worth?

To see what each banner is worth please click here